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Most Common GST Problems People Face and Their Solutions


The Indian Government introduced the Goods and Services Tax (GST) system in India on July 1, 2017. It replaced a complex web of Central and State taxes, aiming to simplify the indirect tax regime in the country. All the businesses which fall under the GST regime were supposed to get GST registered to maintain compliance. The government made the process of GST registration easy for the people by introducing a GST portal where businesses can fill out the GST form and get GST registered easily. However, as it may seem easy at first glance, many people encountered many problems over the period, such as the portal not loading, file size limits being exceeded, and data record discrepancies. For example, mismatches between private business details and public records can result in application denials. Additionally, challenges related to incomplete public information systems or errors while acquiring PAN also arose.

So in this article, we will talk about the most common GST registration problems that people face and provide solutions to those problems. Let's dive in.

Most Common GST Registration Problems

Obtaining GST registration can sometimes encounter roadblocks. Here's a breakdown of frequent issues:

Registration Initiation Hitches:

  • No response: After submitting the initial application, a provisional ID and username are crucial for further steps. Delays in receiving them can be frustrating. This could be due to temporary glitches on the portal or incorrect information entered during application.

Data Discrepancies:

  • Incorrect PAN details: The Permanent Account Number (PAN) serves as a vital identity element. Any errors in the applicant's or authorized signatory's PAN details during registration can lead to rejection.
  • Mismatch with records: Discrepancies between the business information provided and official government records can trigger scrutiny and delay the process. Ensure details like business name, address, and constitution type align precisely.

Technical Glitches:

  • Portal errors: The online portal might occasionally display errors like "provisional ID not activated" or "invalid login ID." These could be temporary glitches or indicate issues with login credentials.
  • Connectivity blues: Slow internet speed can lead to disruptions during the registration process, causing delays and frustration.
  • File size hurdles: Uploading documents exceeding the portal's size limits can hinder submission. Ensure scanned documents are compressed to meet the specified size requirements.

Other Roadblocks:

  • Application limbo: Sometimes, applications might get stuck in "pending for verification" status for an extended period. This could be due to incomplete information or requiring further clarification from the applicant.
  • Missing range code: After submitting specific forms, a range code is assigned for further processing. Its absence might indicate technical issues or incomplete data requiring rectification.

[ Recommended Read ] - GST Registration Amendment Process - A Latest Guide


While encountering issues during GST registration can be inconvenient, several steps can help navigate these obstacles.

General Troubleshooting:

  • Official Portal Access: Double-check that you're using the official GST registration portal ( Avoid any unofficial websites that might mislead you.
  • Stable Internet Connection: A reliable internet connection is vital for smooth online registration. Ensure you have a strong and stable connection to prevent disruptions during the process.
  • Document Size and Format: Pay close attention to the document size limitations specified on the portal. Exceeding these limits can lead to upload failures. Additionally, ensure documents adhere to the required format (e.g., PDF, JPG) for successful submission.

Addressing Specific Issues:

Provisional ID or PAN Discrepancies: For problems related to receiving a provisional ID or errors in PAN information, direct individuals to the appropriate channels for updating their PAN details. This might involve contacting the Income Tax department or visiting a designated PAN service centre.

Seeking Support:

  • Helpdesk Contact: The GST portal provides a helpdesk to address technical issues and queries. Make sure to include the contact details (phone number and email address) for the helpdesk in your explanation.
  • Support Ticket Submission: Briefly explain the process for submitting a support ticket for technical assistance. This typically involves logging into the portal, navigating to the help section, and providing a detailed description of the encountered problem.
  • Remember: While this information provides a general framework, it's crucial to consult the official GST portal for the latest updates and specific solutions to encountered issues. The portal offers comprehensive resources and guidance to assist with the registration process.

[ Recommended Read ] - When is GST Registration Compulsory: Understanding the Threshold Limits and Special Cases



Time is crucial in GST registration, as delays can disrupt business operations and lead to penalties for non-compliance. To tackle data issues effectively, utilize the solutions in place and seek support from accessible systems. The official GST portal is a valuable resource guiding you through the registration stages.

For additional help, rely on the official GST helpdesk for technical support and answers to registration queries. By promptly seeking assistance and utilizing available resources, businesses can navigate the GST registration process successfully.


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